Ten:PM Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

Your right is to change your mind. We’ve all done it, ordered something and then realised later that it is no longer needed. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item.

If 14 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.

To be eligible for a return, your Ten:PM item must be unused and in the same condition that you received it. It must also be in the original packaging and where applicable any tamper labels unopened.

To complete your return, please contact us to let us know how we can help.

Wrong item received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.  Please contact us and let us know.

Damaged or faulty items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.

Item not received

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 14 days from the day on which you received an email from us confirming that the item had been dispatched.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

If you are requested to return your product we will let you know the address to send it to. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us for questions related to refunds and returns.